Help Desk Support - Internet Engineer

General Purpose


 Sector: Internet Services
 Company: C Hear (K) Ltd
 Location: Westlands, Nairobi
 Salary: 20-25K Negotiable Depending on Age and Experience
 Start: Immediately
 Duration: Permanent
 Type: Full Time

 C Hear (K) Ltd is a fast-growing and successful internet company which specialises in B2B Services and is looking for an enthusiastic Internet Engineer to join our dynamic technical team and assist in providing help desk support and internet installation services to our clients. We provide excellent induction and on-going training, plus structured career progression and full Head Office support. The environment is fast-paced, fun and challenging, social and we want to hear from people seeking a career rather than just a job.
 The role:
 - To provide first & second line technical support
 - To install and configure wimax and fibre internet solutions
 - To account and manage existing relationships with clients

 Skills and experience:
 • Knowledge in Microsoft Windows Operating System & Application Software
 • Technical aptitude with strong PC literacy skills
 • Strong problem solving skills and decision making ability
 • Effective listening skills
 • Ability to learn and apply technical information in a fast-paced, demanding work environment
 • Ability to follow policies and procedures; attention to detail
 • Flexibility to accommodate Help Desk's hours of operation, open seven days-a-week, including holidays
 • Strong enthusiasm and desire to learn
 • Work well in a team environment
 • Strong written and verbal communication skills
 • Self-motivation and organization
 • Minimum two year experience in a Call Center/Helpdesk position

 Candidate must possess the following:
 1. Must have the following qualifications - MCSE or MCP
 3. Have good understanding of data networking.
 4. Good understanding of content switching and support will be an added advantage.
 5. Thorough understanding of VLan, Wimax, and MPLS technologies.

 How to apply: Send application by email to -
 Company: C Hear (Kenya) Ltd
 FAO: Paresh Tanna
 Email: xx@xxxxx.xx.xx


Date:    14 February 2013
City/Town:    Nairobi
Location:    Nairobi Area
Wage/Salary:    20 to 25K depending on Age & Experience
Start:    Immediate
Duration:    Permanent
Type:     Full Time
How to apply:    email
Company:    C Hear (Kenya) Ltd
Contact:    Paresh Tanna
Phone:   
Fax:   
Email:         hr@chear.co.ke