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Monday, May 4, 2015

Future Leaders Programme - Kenya

Requisition ID:
111783
Position:
Graduate Development Programs
Open date:
Apr 23, 2015 3:40:28 PM
Functional area:
Commercial
Location:
Nairobi, Nairobi
Required degrees:
University - Upper Programme
Relocation:
Not Indicated

Basic qualifications:

Academic excellence with strong analytical and problem-solving skills.
Proven leadership ability and initiative.
Excellent communication, interpersonal and influencing skills.
Fluent in English (Written & Spoken)
Preferred qualifications:

Biological Sciences
Details:

We are seeking graduates to join our Kenya Pharmaceutical Team Commercial Graduate Programme commencing in September 2015.

We need leaders of the future, now!

The aim of our Future Leaders programme is clear. We expect you to become a leader – both within our business and in your own professional field. We’ll give you the structured training, differentiated development, experiences and opportunities you need to succeed at the very top. So you can help us to make a bigger, more positive impact on the world.

Contact information: 

You may apply for this position online by CLICKING HERE

Customer Care Manager, East Africa Bridge International Academies

Job Description

Company Profile
Bridge International Academies is transforming education by attacking one of the emerging world’s biggest problems: inadequate access to and quality of education for the children of families living on less than $2/day. As of May 2014, Bridge is operating more than 300 academies in Kenya with over 90,000 pupils. Bridge is one of the fastest growing education companies in the world with plans to open 100+ new academies in Kenya alone in 2014; and aggressive global expansion planned for 2014 and beyond.
Bridge International Academies offers a tremendous opportunity to grow with one of the world’s most exciting, ambitious, and socially conscious companies, with leadership roles available across a number of competencies and geographies. We look forward to getting to know you!
Role Overview
The Customer Care Department is the first-line resolution centre for any and all issues that may come through from Bridge’s more than 4,000 academy staff, parents, community members, and many more. The Customer Care Manager is the leader of this team, and should have a deep understanding of the structure and operations of the business and willingness to learn as the company is continuously growing and evolving. The Customer Care Manager is responsible for managing a team of more than 30 Customer Care associates to ensure operational efficiency.
Responsibilities
  1. Performance Management: Setting and evaluating team members’ performance against specific targets for speed, accuracy, efficiency, sales and quality; and improving performance by increasing efficiency and maximizing productivity.
  2. Team Management: Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes; identifying training needs and planning training sessions; organising staffing, including shift patterns and the number of staff required to meet demand.
  3. Managing the daily running of the Customer Care Department: Monitoring inbound and outbound calls to improve quality, minimise errors, and track operative performance; recording statistics, user rates and the performance levels of the centre and preparing reports.
  4. Client Management: Liaising with supervisors, team leaders, academy staff, operatives and third parties to gather information and resolve issues; handling the most complex customer complaints or enquiries.
Education and Qualifications
  • BA/Bsc in Marketing, Project Management, Business Management or any related field.
  • At least 3-4 years Customer Care experience, Customer Service or help desk support.
  • 5+ years of management experience preferably in a call centre managing both inbound and outbound calls.
Experience Profile
  • Understanding of both English and Swahili languages in order to respond to issues effectively while assuring quality to Bridge's target customer.
  • Experience managing people and their performance
  • Experience and/or appreciation of social impact business.
  • Work experience in a highly operational role in a data-driven, customer-focused environment.
  • Knowledge in data analytics and research and a track record in building and implementing data-driven operational systems.
  • Proven resilience to handle the realities of on-the-ground operational challenges.
  • Expertise in using Customer Relationship Management and Enterprise Resource Planning systems.
Personal Attributes
  • Customer service oriented, high level of motivation & professional etiquette.
  • Ability to remain calm under pressure.
  • Strong verbal and written communication skills.
  • A natural mentor with strong organizational and management skills.
  • Savvy leader with exceptional relationship building and team development skills.
  • Excellent time management skills with a key affinity to prioritizing and multitasking
How To Apply

Thursday, December 4, 2014

IBM IT - Client Technical Advisor


Job description
Provide proactive technical counsel to CIO - Chief Information Officer and key IT executives on technical strategy, direction and projects
Improve and broaden client access to IBM’s global technical and innovation expertise
Increase the value that clients derive from application of new and existing technologies and accelerate innovation
Required
  • Bachelor's Degree
  • At least 5 years experience in Understanding Banking industry and business objectives
  • At least 5 years experience in Understanding client’s IT strategy and architectural goals
  • English: Fluent
Preferred
  • At least 6 years experience in Understanding Banking industry and business objectives
  • At least 6 years experience in Understanding client’s IT strategy and architectural goals
 
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

HOW TO APPLY : CLICK HERE
 

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