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Thursday, September 24, 2015

Information Systems Specialist I

Job # 16343BR
Job Function Technician
City Nairobi
State --
Country Kenya
FT/PT Full Time
Qty 2
Job Description ARINC Managed Services (AMS) is a leading provider of IT Maintenance Services. At ARINC, it’s our people who make the difference and are the backbone of our technologies. Advance your future. If you want to grow personally and professionally, we invite you to explore ARINC. We are presently seeking an Information Systems Specialist I for our Nairobi, Kenya location

Responsibilities:

- Attending Level 1 incidents reported by customer
- Troubleshooting and maintenance support on equipment like PCs, Printers (Thermal, Dot-matrix, Laser), 2D and 3D barcode scanners and associated network
- Performing OEM recommended Preventive Maintenance on equipment installed at client site
- Asset management. Testing and repairing the equipment if needed replacing the faulty equipment with a spare equipment
- RMA process with OEM to get equipment repair
- Assisting Senior Technician for installation and planned activities
- The Information Systems Specialist I will perform shift work in a 24x7x365 environment
- Candidate must have the willingness and ability to work under rotating shift system.

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Qualifications • Minimum of 1 year experience working directly in a customer service environment
- High School Degree required.
- Experience supporting various hardware and peripheral components in an on-site environment
- Experience working directly in a customer service environment.
- Excellent interpersonal skills are essential
Amount of Travel Required for Position 0 - 25
Rockwell Collins, Inc.

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