Reporting to the Senior Manager VAS Support, the holder of the position will be responsible for the Roaming services offered to safaricom subscribes. The main duty is roaming services technical support.
Key Responsibilities
- Service quality management. Ensure roaming service continuously perform within or exceed KPI, ensure ability of the network to support specific forms of traffic and to support end user experience SLAs.
- Weekly reporting of Roaming Services Performance, Projects and other Roaming related activities.
- Participate in the implementation of new projects and/ or service enhancement as per project timelines.
- Resolve faults on roaming services
- Fault Management: Timely escalation of faults and subsequent follow up with concerned parties (including Partners, Contractors, Other Internal Sections etc.) up to a timely resolution.
- ctive participation in the section to enable the team meet sectional, departmental and divisional goals and objectives.
- Budgeting and forecasting; Optimal Management of CAPEX & OPEX attributed to Roaming Services.
Minimum requirements
- University degree in Electrical Engineering/Electronics or Information Technology;
- 2 years experience in GSM/ Circuit & Packet Switching. As well as knowledge of commonly used GSM protocols e.g. CAMEL, 3GPP, ISUP etc. and IREG standards.
- Practical project management skills;
- Knowledge of telecommunication systems;
- Proactive, confident, energetic and able to work under pressure with a positive attitude and good organization skills
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Monday, 11th July 2011.
The Senior Manager - Talent Acquisition,
Safaricom Limited.
Via email to: internalapplications@safaricom.co.ke
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