Reporting to the Shift Support Team Manager; the holder of the position will ensure proper monitoring and detection of faults in the entire network coupled with timely and correct escalation to the various maintenance teams so as to meet the set network KPI’S.
Key Responsibilities
- Network element fault identification, diagnosis, reporting, follow-up & fault clearance;
- Proper fault escalation and network updates;
- Perform proper reaction time for faults in the network;
- Conduct proper 1st level fault clearance;
- Control of works orders execution and ensure network quality;
- NMC daily reports.
Minimum requirements
- University degree in electrical/electronics with a bias in telecommunications;
- Excellent communication and strong organizational and interpersonal skills;
- Analytical skills, a team player, results oriented;
- Must have a flexible attitude to working times or arrangements;
- Must have a passion for serving others.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is 20th June 2011.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to: hr@safaricom.co.ke
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