| Job ID #: 2693 | Experience Required: 7 - 10 Years |
| Country: Kenya | Education Required: Technical Degree or equivalent |
| City: Nairobi | Relocation Provided: No |
| Job Field Area: Customer Service | |
| Employment Type: Full - Time Regular / Permanent | |
| Travel Percentage: 30 | |
Nokia Siemens Networks' Global Services Business Unit employs 28,000 people delivering the highest quality of projects that enable our customers to enhance the efficiency of their networks. This includes the building, management and maintaining of our customer networks as well as network planning and optimization activities. Our unique and innovative global service delivery model brings together the best of global expertise and local insight from 150 countries around the world with a very high standard of service excellence.
Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level to service the customer. Prioritizes work based on customer impact, and brings expertise to customer site on need basis.
Identifies and solves proactively demanding problems and communicates them to key stakeholders. Participates as an expert in own technology area in customer projects. May support areas by participating in emergency and 24/7 duty. Is active in networking and knowledge sharing. Develops processes, tools and working methods.
- Provide Cross Functional lead and support for the Service readiness and for delivery of new Programs/ Projects / Product introduction.
- Support the BLs/ BUs to align, enhance and develop the Service product portfolio as per the customer needs.
- Plan and support the execution of special projects, trial execution for new and existing customers and technologies.
- Work with the NSN Logistics management team to insure efficient on time deliveries
- Insure that new feature development is in line with NSN’s North American customer requirements
- Manage factory lead times by insuring that product forecast demands are in alignment with manufacturing production
- Work with NSN project and technical managers to obtain hardware and software certifications for equipment deployment in the customer networks
- Work with project and care managers to obtain successful First Office Application (FOA) of newly released software and hardware
- Work with Service delivery Management and HR on Competence development plans and people processes
- Ensure and Support the ramp up of New Program / Project teams to meet project target agreements
- Recommend, enhance and implement New and existing tools and processes
- Enhance and /or develop existing or new project reporting standards and dashboards for better program status visibility
- Manage budgets, schedules, risks and prepare mitigation strategies for Executive management awareness.
- Provide regular progress reports for the various programs to the Leadership Team.
- Execution Performance tracking and best practice sharing
10 plus years managing projects and leading people in a highly technical product environment
Bachelor's degree or equivalent
Must have experience and have demonstrated in each of the following: Project management, Services delivery management, Sales/presales, Solutioning, people management.
Must have strong understanding of financial principles and have experience in managing a profitable business.
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